A couple of the garage door rollers broke, and the door got stuck in the track as a result.
The old rollers were made of plastic, which meant they were bound to break eventually. We consulted the customer on a few different solutions, and she opted to have us replace all the garage door rollers with new metal ones. We did so and lubricated the new metal rollers to ensure smooth door movement. We showed Mrs. Rutgard how to do this and suggested she lubricated the rollers every now and then to ensure their smooth performance.
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* $29 service call - deducted from the service
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